All items purchased with Ebike Parts Australia are entitled to a 14 day money back guarantee...
 
When our 14 Day Guarantee is Applicable:

• Product's are still in the original "un-used" condition and packaging

• The product is substantially not the same as what was ordered 

• To the Original purchaser of product where receipt is presentable

• Major Manufacturers Faults, defects and/or Failure

​
When our Guarantee is Not Applicable:

• Products that have been Used

• Products that are Damaged (Not from Manufactures Faults/Defects)

• Products that are not in Original "New" Condition or Packaging

• External Matters such as Act's of God or Natural Disasters 

• Changes of Mind or You Simply do not like the item

• Misuse Resulting in a Fault, Failure or Damage

• Orders Placed More than 14 days from the Date of Order

• Matters not relevant to the Product or it's Quality & Performance

​
Minor Faults: 
A Manufacture's Fault, Defect or Failure that is considered as "Minor" will not be eligible for refund, however will be subject to immediate repair or compensation of the repair.
​
Note:
If you have requested us to complete a task, service or repair against our advice whether it be illegal, immoral or unsafe - we may decline any refund or warranty request.
​
Returning Items to Us:
If you need help with the return shipping of items to us - our team can assist with arranging courier's to collect products from your location providing it is securely boxed and/or packed safely.
​
To complete your return, we require a receipt or proof of purchase with your name on it. Please do not send items or purchases back to the manufacturer.
Return Shipping:
​
Once your return request has been approved a member of our team will advise the correct return address. We will also advise you as to whether you are required to pay any shipping cost's as in some instances this may not be covered by EPA.
​
Depending on where you live, the time it may take for your exchanged product to reach you may vary as we will not dispatch any replacements until original product's have been receipted by our team.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
​
Partial Refunds:
We may choose to decline or issue partial refund's in some circumstances such as..

• Items not in its original condition, is damaged or missing parts for reasons not due to our error or any manufacturers fault or failure

• Any return request made outside of 14 days from the order date

• Reasons of external matters/causes not related to the product itself
  
  Second Hand Sales:
  Item/s that are sold as 'second hand' or used goods are entitled to a 14 day money back guarantee for:
  - Change of mind or you simply do not want the item
  
  The physical inspection of the item is upon the buyers responsibility to en-sure the item/s are fit for purpose.
  Second hand goods are sold as is without any manufacturing warranty or store warranty